Next Generation IP Telephony
Offering both hosted IP and Samsung Communication Manager (SCM). The SCM offers significant direct cost savings and low total ownership costs.
Deploy next generation wireless IP solution.
Provides encrypted and PCI compliant call recording via a plug in module. Recordings are searchable based on caller id, time, date or number dialed plus many more options. Recording integrates with Call reporting modules.
Full visibility of call traffic costs from single or multiple sites, with the option to charge costs to different departments/clients. Call reporting is an essential tool for any sales led business or ones in which require secure information and data regarding
Whilst there are obvious benefits of smart phone usage in the workplace, problems do occur as the voice quality of the call can be weak at times and cannot provide the feature rich functions of office phone systems.
- Cheaper call rates
- Ability for call transfer
- integrates with call reporting
Samsung WEVoIP is designed from the mobile users point of view allowing the phone to be used normally but with all the available functions and features of office phone systems.
Delivers an enhanced experience to users helping them increase their performance and efficiency. Systems can be easily integrated with existing CRM / PC based contact systems allowing screen pop ups with caller id details, easy to use directory search and telephony enablement of your business CRM providing click to dial functionality.
Calls automatically routed to the most appropriate agent / department and if they are busy routed to next available operator. Essentially each caller can experience a personalised service with routing options based on: caller id, number dialed, time of day/week/month and more.
Whilst there are obvious advantages of smart phone usage in the workplace, problems still arise. FMC ensures optimum voice quality and significantly reduced call charges. USers can also take advantage of the office phone systems greater functionality including reporting, call transfer, on hold and call recording for example.