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Will l have call reports?

Call Reports come as standard and are easily accessible via your dedicated ShineCloud Portal. Reports can even be scheduled so they appear in your inbox each day!

Will our calls be recorded?

Amongst the 400+ inclusive standard features is full Call Recording. Available for inbound, outbound and internal calls. Recording can be accessed quickly and easily via your dedicated ShineCloud portal. Call Recording can be disabled if not required.

Stop Call Recordings when a client wishes to make a payment over the phone

To enable you to conform with PCI DSS regulations, Call Recordings can be paused whilst taking card details from clients over the phone. As a popular alternate security feature however, your SC Communicator users can click the appropriate field in your card providers virtual terminal gateway for the end user to then enter their card details using their telephone keypad. The characters appear in the form of an asterisk meaning no card details are verbalised.

Reception will require a larger phone to show all extensions

A full suite of stylish, headset compatible, handsets is available and include ‘Reception’ style phones with lots of buttons, as well as conference room phones and also cordless. If preferred, Reception users can have screen based software to manage/handle calls and for a visual indication of each extension’s status. See our section on SC Communicator for further information.

Is there a way to contact staff that have their phone on do not disturb?

Installing SC Communicator on your PC’s, and for any SC Mobile App users, instant messaging is available and this will appear on screen regardless of the phone status.

How do the phones work for multiple sites?

ShineCloud is absolutely perfect for multisite setups and can be configured to meet the vast array of requirements and call routing requests. Amongst many benefits, incoming calls can ring at one site then forward to another or ring multiple sites concurrently, making internal calls is as simple as dialing an extension number and more sites can be added quickly and easily. Not to mention that all calls between your sites are free!

Is there much disruption and will l lose my phones for a hours when switching?

As there is no telephone ‘box on the wall’ it is simply a case of swapping phones on desks. Ultimately, when upgrading your telephone system there is always likely to be an element of downtime, although when switching to ShineCloud this tends to be minutes. In fact, most customers don’t even realise that the switch has happened!

What’s the perfect telecoms solution for my business now and as it grows?