Access call statistics with ease and filter the statistics by the date, caller and recipient number. Gain insight into the extension’s statistics, such as who and when has made a call, the total and average call time, the number of answered and missed calls and more. Use the graphs to display your call statistics data in a meaningful and easy to understand manner.
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to an agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls. Display the reports visually by using a graph or export it as a PDF or CSV file.