Who We Are
Formed and run by a dedicated and dynamic management team boasting 75+ years collective industry experience, the goal for Shine Networks has always been simple; to provide businesses with feature-rich, cost effective telephone and broadband services and pro-active and friendly customer service.
Highly experienced telecoms professionals.
A background in telecoms
Following the successful sale of a previous multi-million pound telecoms company, the management team collectively agreed to remain in the industry and to invest in something new, improved and exciting for customers – Shine Networks was formed in 2015 and shortly after, the ShineCloud service was launched.
Today, the carrier platform serving ShineCloud customers, boasts upwards of 2 Million configured connections/seats and handles on average over 5 Million calls per day.
After-sales care
The foundations to Shine’s success are its teams of highly trained, loyal and customer focused staff. The pro-active approach of courtesy calling clients each quarter, responding swiftly to support queries and having a cost effective, feature-rich product in ShineCloud, has led to exceptional customer satisfaction levels.
To deliver the best, you need to sell the best and to this end, Shine resells products and services from many market and world leading manufacturers and network carriers.
Exceptional customer support.
After-sales care
The foundations to Shine’s success are its teams of highly trained, loyal and customer focused staff. The pro-active approach of courtesy calling clients each quarter, responding swiftly to support queries and having a cost effective, feature-rich product in ShineCloud, has led to exceptional customer satisfaction levels.
To deliver the best, you need to sell the best and to this end, Shine resells products and services from many market and world leading manufacturers and network carriers.
Exceptional customer support.
Great relationships
As well as its customers, Shine invests significant time, effort and money in maintaining good supplier relationships and attaining certifications, such as becoming the only approved pure telecoms supplier for the National Pharmacy Association (NPA) since the year of our formation. The understanding of each new product/service as it comes to market is key to delivering successful installations.
All of our field and technical support desk engineers have attained official Yealink Certified IP Phone Engineer (CIPPE) status.
A transparent approach
Our experience has found that many small businesses owners are being sold very expensive, long term, finance contracts from other telecoms companies. Whilst the ‘sales pitch’ provided is well polished, the value demonstrated in the pitch is often not realised by the end users – leaving them potentially thousands of pounds out of pocket when compared to a ShineCloud solution. All Shine account managers will look at the non-finance route first and how to provide a realistic RoI for your business – without over complicating what is ultimately a ‘phone’ just to add to the bottom line.
A proactive and transparent approach
Everything you need
Shine Networks are your specialists in delivering business cloud telephone, mobile and broadband communication services. With an established and diverse client base, ranging from a single handset to large multisite deployments, both in the UK and overseas, Shine are well placed to offer you sound advice and all the support your business needs – without signing 7 year finance contracts!
Everything you need
Shine Networks are your specialists in delivering business cloud telephone, mobile and broadband communication services. With an established and diverse client base, ranging from a single handset to large multisite deployments, both in the UK and overseas, Shine are well placed to offer you sound advice and all the support your business needs – without signing 7 year finance contracts!
