Locating/contacting staff, protecting hardware from possible abuse, site security and safety after often among some of the top problematic areas to be dealt with by key staff. A lack of budget can hinder choices but as time has progressed however, technology has emerged in the form of ShineCloud to help with many of the day to day issues faced by education. Below you will find just a small sample of the most commonly encountered ‘key requests, drivers and objectives’ we hear on a daily basis and how your new ShineCloud solution ticks the boxes:
Your drivers & objectives |
Your Solution |
|---|---|
We have an existing system to direct incoming callers, namely ‘press 1 for the Bursar’, etc. This need to be maintained. |
Auto Attendants have been used in educational setups for decades and when switching to ShineCloud you have access to as many AA levels and voicemail boxes as you need. As an advantage of using cloud, if a parent caller for example presses ‘1 to report your child absent’, the phones can not only ring in the office, but also concurrently on remote handsets/devices no matter where they are! Menu ‘Options’ can also be set as default to go directly to a voicemail box. |
We would like to use voicemail for some users. |
Available for one or all, voicemail is a basic feature that ShineCloud makes even better! When voicemail messages are left, your ShineCloud system can automatically convert the message and send in an e-mail for ease of access. Not only this, but by using Google transcribe, the content of the voicemail will also be converted in to text and displayed in the body of the e-mail – helping to improve efficiency. Many other voicemail routing options are also available, bringing voicemail to the 21st century. |
It’s important to maintain contact with staff whilst around the site. |
ShineCloud boasts an extensive range of Yealink handsets for you to choose from, both cabled and with WiFi connection capability. The range includes fixed, cordless, conference phones and headsets, as well as a selection of enhanced cordless ruggedised handsets with ‘man down’ alarms etc., and other security features – all perfect for educational environments and for maintaining contact no matter where you are. For mobile phones, there is the ShineCloud Mobile App – making users part of the main system. |
Is it long-winded to access the Emergency Services using your phones? |
Not at all; all but the most basic Yealink desk-phones have a ‘one touch’ emergency button that can be programmed to automatically dial 999 if required. |
Can you provide WiFi? |
Ubiquity are one of the foremost names in WiFi solutions, so for more than just the WiFi provided by your Broadband router, talk to us for comprehensive advice and proposal. As an added incentive, most handsets supplied under your ShineCloud service can connect via WiFi – thus negating the need for any network cabling and enabling phones to be installed into those hard to reach areas around the site! |
Work within a tight budget |
You are likely to find that switching to ShineCloud will not only improve functionality and tick some government guideline boxes, but also make the site more efficient – and all whilst fitting in the constrains of a most budgets. |
Can l connect our school paging system to ShineCloud? |
The large majority of existing paging systems can be connected successfully to ShineCloud. In fact, almost any ‘analogue’ device can be connected; these might include doorphones, external bells, existing conference phone phones, etc. |
What’s the perfect telecoms solution for our site? |
ShineCloud |
All stated prices are exclusive of VAT
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ShineCloud Delivered...
St Catherine's Catholic Primary School
The Panasonic system previously installed was expensive to maintain, not compatible with future hosted telephones and was limited to a very small number of operating ‘mode’ changes. As such, it needed to be modernised and allow for multiple ring patterns – to be changed based on the open/closed status of the school and time of day.
We suggested moving to our ShineCloud platform. With an unlimited number of ring plans, it became possible to set up programming schedules to meet each possible scenario required by the school; providing different Auto Attendant options based on the time of day etc. ShineCloud even enables the recorded greeting message to automatically change based on the ring plan being used.
ShineCloud Delivered...
Ebenezer Community College
The aim when upgrading the old Samsung OfficeServ telephone system was to improve the student experience whilst reducing costs. The Samsung system was old and we decided against a maintenance contract as it was expensive, leaving us vulnerable in the event of a fault. Looking at alternative options indicated that cloud was the best way forward.
Following a tender process, ShineCloud was chosen as the best all round option. As standard, ongoing support is included FOC for the duration of the agreement and includes next working day advance hardware replacement and free of charge telephone support. The ongoing costs have also reduced despite having increased functionality over and above the old Samsung system.
ShineCloud Delivered...
St Agnes' Catholic Primary School
Due to budget constraints, St. Agnes didn’t have a maintenance contract in place for the old Panasonic telephone system, so a fault occurred they had to act quickly and decided to review the telephone contract. This review coincided with an office move around so additional handsets were also required.
The team at Shine responded quickly for St. Agnes' School to minimise disruption and although the lead times for the new ShineCloud system were 2 to 4 weeks (as with all cloud services when porting numbers), a temporary system was installed by Shine engineers to bridge the gap. On-going live with ShineCloud additional handsets and cabling were supplied where needed and a new cordless phone was supplied for the caretaker – making it easier to keep in touch.
