No matter where in the world your staff are working, providing there is an internet/data connection your new ShineCloud service will keep your staff and your customers talking. Also enhance the look and feel of your business with a range of stylish handsets and desirable high-end business features, all cost effectively delivered by your experienced Shine Networks team. Below you will find just a small sample of the most commonly encountered ‘key requests, drivers and objectives’ we hear on a daily basis and how your new ShineCloud solution ticks the boxes:
Your drivers & objectives |
Your Solution |
|---|---|
Can my field workers be part of the system? |
Absolutely, home/remote workers can connect to ShineCloud in a variety of ways; either via a fixed phone at home or remote site, by using the SC Softphone or the superb SC Mobile App. The SC Mobile App works with iOS and Android, operating like an office phone, enabling users to make and receive calls whilst on the go – they can even present the office number out when dialing to clients from their mobiles! |
Add a greeting message |
ShineCloud comes with a FOC ‘Welcome Message’ as standard. This can also be changed as required meaning you can tailor it to your business. This can also be used in conjunction with an Auto Attendant if you choose to have one. |
Keep an Auto Attendant to direct callers to the correct department. |
Auto Attendants have been used for decades and when switching to ShineCloud you have access to as many AA levels as you need. As an advantage of using cloud, if a client for example presses ‘1 for Residential Sales’, the phones can not only ring in the office, but also concurrently on remote handsets/devices – no matter where they are in the world! |
Will our calls be recorded? |
Amongst the 400+ inclusive standard features is full Call Recording. Available for inbound, outbound and internal calls. Recording can be accessed quickly and easily via your dedicated ShineCloud portal. Call Recording can be disabled if not required. |
How do the phones work for multiple sites? |
ShineCloud is absolutely perfect for multisite setups and can be configured to meet the vast array of requirements and call routing requests. Amongst many benefits, incoming calls can ring at one site then forward to another or ring multiple sites concurrently. Making internal calls is as simple as dialing an extension number, whilst adding new sites is quick and easy. Any site around the world with an internet connection can be part of your ShineCloud system and will work as if they are all in the same building. Not to mention that all calls made using ShineCloud between your sites are free! |
Is there much disruption and will l lose my phones for a hours when switching? |
As there is no telephone ‘box on the wall’ it is simply a case of swapping phones on desks. Ultimately, when upgrading your telephone system there is always likely to be an element of downtime, although when switching to ShineCloud this tends to be minutes. In fact, most customers don’t even realise that the switch has happened! |
What’s the perfect telecoms solution for my business now and as it grows? |
ShineCloud |
All stated prices are exclusive of VAT
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ShineCloud Delivered...
Thackerays Estate Agents
As a leading estate agents serving London for more than 25 years, keeping up to date with technology and ahead of the competition is a key goal. It was subsequently decided to move away from the traditional old telephone system onto cloud.
When discussing the day to day movements and workflow of staff it became clear that deploying ShineCloud Mobile Apps would be a good way to empower users whilst out of the office. For each desk, colour screen Yealink handsets were decided upon, providing a professional image and giving access to an array of useful system features – including a visual phone status indication of the SC Mobile app users.
ShineCloud Delivered...
Jackson Stops Estate Agents
Woking based Jackson Stops required a flexible telephone solution so desk phones in a Do Not Disturb (DND) state automatically forward to a mobile; and if busy due to the person being on a call, will instead forward to the users voicemail. In line with this, being able to call customers from their mobiles whilst showing the office number was desirable
With an unlimited number of ring plans available, setting up the desired configuration on ShineCloud took Shine engineers less than 15 minutes; each forward setting can also be manually adjusted by the client via their online SC portal if desired. The SC Mobile App supplied to each user enables concurrent working for all users whether home or office. The inclusive voicemail to e-mail with ‘speech-to-text’ translation is also appreciated by the client.
ShineCloud Delivered...
Brook Independent Estate Agents
Brook Independent are a well known, friendly Estate and Letting Agent, specialising in individual family homes, properties and property management. Working in an open office environment over two floors, divided into the two departments, calls were originally ringing all phones rather than to the people in the relevant department.
Upgrading the old Panasonic telephone system to a ShineCloud hosted solution was the obvious first step and when adding a network level Auto Attendant, set as 1 for Residential Sales and 2 for Lettings, calls were instantly being delivered where needed. A group voicemail for each department and a single out of hours message were also setup.
