As the only approved telecoms supplier for the NPA we have plenty of experience in providing solutions for pharmacies across the country. In fact we have provided telephone, mobile, Broadband and other services for literally hundreds of pharmacies - ranging from a single site to groups with 60+. Our specialist pharmacy Account Managers understand your requirements and will deliver cost effective solutions with the minimum of fuss. Below you will find just a small sample of the most commonly encountered ‘key requests, drivers and objectives’ we hear on a daily basis and how your new ShineCloud solution ticks the boxes:
Your drivers & objectives |
Your Solution |
|---|---|
We only have one desk phone in the pharmacy, how does ShineCloud work for our other ‘roaming’ workers? |
There is a comprehensive range of easy to use fixed and cordless phones available with ShineCloud, the cordless phones being very popular with our existing pharmacy customers. You can also use the SC Mobile App of course. |
Reduce the number of engaged tones for customers on incoming calls |
As ShineCloud does not use the old and dated analogue network, you are able to make and receive multiple concurrent calls using your SC Broadband connection – so no more engaged tones for your customers. If all of your handsets are in use, a voicemail or SC Call Queuing system is available. |
Add a welcome message |
ShineCloud comes with a FOC ‘Welcome Message’ as standard. This can also be changed as required meaning you can tailor it to your business. |
What happens with our fax machine? |
Fax to e-mail is the new norm for pharmacies and it will come as standard with your ShineCloud NPA package – meaning that any incoming fax will be automatically delivered to you in an e-mail. For outbound, either scan and e-mail (negating the need for your fax machine altogether) or keep your fax machine purely for outbound. |
Do the phones still ring when we close for lunch? |
Your dedicated Shine Project Manager will discuss your pharmacy open and closed times with you and how you wish to handle calls during those times. In most instances, ShineCloud is configured to automatically play a bespoke message to incoming callers advising of open/closed times. |
How do the phones work for multiple sites? |
ShineCloud is absolutely perfect for multisite setups and can be configured to meet the vast array of requirements and call routing requests. Amongst many benefits, incoming calls can ring at one site then forward to another or ring multiple sites concurrently, internal calls are as simple as dialing an extension number and more sites can be added quickly and easily. Not to mention that all calls between your sites are free! |
Will our calls be recorded? |
Amongst the 400+ inclusive standard features is full Call Recording. Available for inbound, outbound and internal calls. Recording can be accessed quickly and easily via your dedicated ShineCloud portal. Call Recording can be disabled if not required. |
What’s the perfect telecoms solution for my business now and as it grows? |
ShineCloud |
All stated prices are exclusive of VAT
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Just a single site?
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ShineCloud Delivered...
Joseph Cowper
In addition to a successful pharmacy practice (established in 1899 and making them one of the oldest running pharmacies in the UK), Joseph Cowper now includes a mobility centre as part of their group. Calls need to be made/received for both sites independently and commuting often means key staff are on the road; a system for key staff to integrate both companies and personal calls via a single device, and with call control, certainly ticked the boxes.
With little to no downtime, ShineCloud went live for Joseph Cowper in 2019, offering a fully hosted cloud service, installed by one of Shine’s many Yealink certified engineers. ShineCloud enables key staff to operate from any location, anywhere to make/receive calls for each business independently, as if they were at the site – all via the excellent SC Mobile App.
ShineCloud Delivered...
Hyperchem Group
Although still a traditional family run business, Hyperchem now boasts 7 pharmacy sites situated across London, along with a separate warehouse. When reviewing the communications for all sites and in light of the upcoming switch off of the Analogue and ISDN network by BT, it was decided to look at switching to cloud, although losing phones in the event of a Broadband outage was a concern.
As is well known, cloud/hosted telephone solutions use a broadband/data connection to handle calls, Hyperchem’s concern surrounding loss of service should a Broadband fail at a site is therefore valid. It was also explained that loss of service is also a risk on traditional lines. Their new ShineCloud service however helps mitigate the risks by providing features such as network level auto failover; meaning calls can automatically ring to another pre-set location - something not available with traditional lines! The SC Mobile App can also work on 4G/5G so wouldn’t be affected.
ShineCloud Delivered...
Nyewood Group
Samsung pulling out of the UK market for business telephone systems in 2018 has meant thousands of companies needing to replace end of life equipment. With a Samsung system installed, Nyewood therefore required suitable replacement equipment, able to handle multiple concurrent calls, and with ongoing support.
A natural upgrade path from a traditional ‘box on the wall’, ShineCloud was rolled out across the sites, linking them seamlessly together under a single unified platform. Fibre Broadband connections were installed enabling multiple concurrent calls at each site, in excess of that provided by the Samsung, and network Auto Attendant and Call Queues were added to help those extra busy times.
